Terms & Conditions

General

By using this website and purchasing our products, you agree to our terms & conditions as outlined on this page.

We reserve the right to update these terms & conditions at any time, and you agree to review them regularly to ensure you’re up to date on them.

Online Security

We process all online payments through Paypal’s secure server, and Merchant Warrior’s secure server via their Transparent Redirect module.

Your details will remain confidential when you shop online.

Please refer to our privacy policy for more information.

Payment Options

We offer several payment methods on our website:

  • Paypal. You can pay by Paypal if you have a Paypal account or wish to create one (it only takes 1 minute).
  • Mastercard or Visa (via the Merchant Warrior Transparent Redirect.
  • Online banking transfer (EFT). If you choose this payment method you’ll see payment instructions on the order confirmation page, after the checkout page. We’ll also email you the details.

Shipping

Free shipping

We offer free shipping Australia wide on all purchases. International shipping is not available at this time.

Delivery time

Because we make our products to order, please allow up to 10 business days for us to ship your order. If there are any further delays, we’ll endeavour to let you know via email. Please make sure to check your junk mail folder in case our email gets caught there.

We use Australia Post for all deliveries, so please allow 3-10 working days for your order to arrive, especially if you live in a rural area, or outside Victoria.

Please be home to accept your parcel

If you’re not home to accept your order when it’s delivered, it will be left at your local post office for collection. A parcel collection notice will be left at your address. We do not allow parcels to be left at your address unattended.

Backorders

If a product is listed as “available on backorder”, it can still be purchased immediately, but please keep in mind there will be an additional wait for us to restock this item before we can send it.

If you’ve purchased an item on backorder, we’ll advise you of estimated delivery dates as soon as we can.

If only part of your order was purchased on backorder, we’ll split the delivery up, and ship the items we do have in stock straightaway, for your convenience.

100% Money back guarantee

We will replace, refund or exchange any rug you purchase and are unhappy with.

If you’d like a refund, replacement or exchange, send us an email (or give us a call) and we’ll help you through the process, and let you know where and how to send the rug back.

On return of the product, we will refund the full amount of the item, excluding postage cost as listed on website. Postage cost is not refundable.

If you’d like a replacement or exchange, postage will be at the expense of the customer.

Condition of returned items

Return items must be returned in “new” condition, and in a re-saleable condition, to our satisfaction.

If a returned item is deemed by us to be not in a re-saleable condition, we reserve the right to refuse refund or replacement, or to offer a partial refund.

Determination of the condition of a returned item is at our sole discretion.

‘Fair go’ policy

We offer our 100% money back policy in good faith to our customers, to show our confidence in our products. Please don’t abuse that good faith.

Our 100% money-back guarantee is intended for genuine customers who are genuinely unhappy with our product, or who have chosen an item that is an incorrect fit.

If we think you’re trying to abuse our 100% money-back guarantee in any way, we reserve the right to refuse you a refund.

Individual Use Vouchers

If you’ve purchased or won a discount voucher for our online store, please note that these vouchers are for individual use. This means that only 1 voucher may be applied to any single order.

Please enter the voucher code on the ‘cart’ or ‘checkout’ page to redeem your voucher.